Frequently Asked Questions
Maybe some of your questions have already been answered here. If you want to know more, please send us an email to contact@artfil.ca or use the contact form below.
How are multiple orders handled?
Orders placed on the same day (or weekend) will be combined by us and overpaid shipping costs will be refunded the next working day.
Which dyes do you use?
We use low impact acid dyes (without heavy metals) for our hand-dyed yarns and only food grade acids for fixing the dye. When dyeing animal fibres the dye baths are usually fully exhausted so that no dye pigments are wasted or released into the environment.
Why do you also recommend cold hand washing for superwash yarns?
Superwash only means that the fibres wont´t felt if treated with heat and rapid movement, i.e. machine washing. With hand-dyed yarn we always suggest hand washing in cold water with a mild detergent that doesn’t change the PH of the water. It is much kinder to the fibre and the dyes than machine washing and will keep your projects looking and feeling beautiful for a long time.
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